This FAQ is designed for international customers purchasing Gryphontek turbo oil & water line kits. It focuses on payment clarity, compatibility confidence, and shipping trust, without sales language.
Payment & Checkout
Do I need a PayPal account to place an order?
No. You can complete your purchase using a credit or debit card through PayPal’s secure checkout without creating or logging into a PayPal account.
Which credit cards are accepted?
PayPal supports major cards including:
- Visa
-
MasterCard
- American Express
You can check out as a guest using your card.
Why does checkout show “Pay with PayPal” only?
PayPal is our secure payment processor. Even though the button displays PayPal, credit card guest checkout is fully supported.
All payments are encrypted and processed through PayPal’s secure payment system.
Orders & Processing
How long does it take to process my order?
Most orders are processed within 1 business days.
Custom-length hose orders or made-to-order kits may require additional preparation time. If this applies, we will contact you after purchase.
Will I receive order confirmation and tracking?
Yes. After placing your order, you will receive:
- An order confirmation email
- A shipping confirmation email with tracking details once dispatched
Shipping
Do you ship internationally?
Yes. Gryphontek ships worldwide.
Which carriers do you use?
We primarily ship via DHL, FedEx, or other international express couriers, depending on destination and service availability.
How long does international shipping take?
Estimated delivery times:
-
Express shipping: 3–7 business days
-
Standard international shipping: 7–14 business days
Actual delivery times may vary by country and customs clearance.
Will I need to pay import duties or taxes?
Import duties, VAT, or local taxes are not included in our product prices.
These charges are determined by your local customs authority and are the buyer’s responsibility.
Product Compatibility
How do I know if a kit fits my vehicle or turbo?
Each product page lists specific engine, vehicle models, and turbo compatibility.
Please review the product description carefully before purchasing.
What if my setup is different from stock?
If your vehicle has:
- A turbo upgrade
- A custom manifold
- A rotated or top-mount setup
Please contact us before ordering so we can confirm compatibility or recommend a suitable solution.
Do you offer custom hose lengths?
Yes. Many of our kits can be supplied with custom hose lengths.
Please contact us with your requirements before or immediately after placing your order.
Installation
Are installation instructions included?
Our kits are designed for experienced installers, workshops, or knowledgeable enthusiasts.
Professional installation is recommended. Basic installation guidance may be provided upon request, but vehicle-specific instructions are not always included.
Do I need additional fittings or adapters?
Each kit includes the fittings listed on the product page.
If your setup differs from the listed application, additional fittings may be required.
Returns & Support
Do you accept returns?
Returns are accepted for unused, uninstalled items within the return period stated in our Return Policy.
Custom-made or custom-length hoses are non-returnable unless defective.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos of the issue.
We will assist with replacement or resolution as quickly as possible.
How can I contact Gryphontek?
You can reach us via:
- Contact form on our website
- Email (listed on the Contact page)
We aim to respond within 1 business day.
About Gryphontek
Where are your products made?
Gryphontek specializes in engineered turbo line solutions, with components sourced and assembled to meet durability and performance requirements for high-temperature turbo applications.
Are Gryphontek products intended for street or race use?
Our products are designed for performance and motorsport-oriented applications.
It is the customer’s responsibility to ensure compliance with local laws and regulations.
If you have a question not covered here, please contact us before placing your order. We are happy to help ensure you purchase the correct kit for your setup.
